Your personal data matters to us. This page explains exactly what information Super Ace Plus collects when you use our platform, how we use it, and the steps we take to keep it secure. We are committed to handling your data responsibly and in line with applicable Philippine data privacy regulations.
We only collect data that is necessary to operate the platform safely and deliver a smooth experience for every Filipino player on Super Ace Plus.
When you create an account on Super Ace Plus, we collect the personal details you provide during the registration process, including your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 21 years old and to set up your player account correctly. We also use your registration details to communicate important account-related updates, such as security alerts or changes to our terms. Your date of birth is retained as part of your permanent account record and is used whenever age verification is required. Without this information, we are unable to create or maintain a valid account for you on the platform.
Every deposit and withdrawal you make on Super Ace Plus generates a transaction record that we store securely as part of your account history. This includes the amount transacted in Philippine pesos, the payment method used, the date and time of the transaction, and its processing status. Transaction records are essential for resolving any payment disputes, processing withdrawal requests accurately, and maintaining a complete audit trail for your account. We do not store full payment credentials such as card numbers or full bank account details — only the reference information needed to identify and verify a transaction. Your transaction history is accessible to you at any time through your account dashboard and is retained for the period required under applicable regulations.
When you access Super Ace Plus through your mobile browser or any other device, we automatically collect certain technical information about your session, including your IP address, device type, operating system, browser version, and the pages you visit within the platform. This data helps us optimise the platform for the devices most commonly used by Filipino players and allows us to detect unusual login activity that may indicate unauthorised access to your account. Usage data is also used in aggregate form to understand which features are most popular and to guide future improvements to the platform. We do not use device data to build individual advertising profiles or share it with third-party advertisers. All usage data is handled in accordance with the data minimisation principles outlined in this policy.
If you contact the Super Ace Plus support team with a question, complaint, or account issue, we retain a record of that communication along with any information you provide during the interaction. This allows our team to follow up effectively, track the resolution of your issue, and maintain a consistent support experience across multiple contacts. Support records may include your account details, the nature of your query, and any documentation you submit as part of a verification or dispute process. These records are kept for a reasonable period after your issue is resolved and are accessible only to authorised support staff. We do not use support communications for marketing purposes without your explicit consent.
Before processing your first withdrawal, Super Ace Plus requires you to complete an identity verification step by submitting a valid government-issued ID and, in some cases, a proof of address document. These documents are used solely for the purpose of confirming your identity, verifying your age, and ensuring that your account is not being used for fraudulent activity. Verification documents are stored securely and are accessible only to the authorised team members responsible for processing account verifications. Once your identity has been confirmed, your documents are retained only for as long as required by applicable regulations and are not used for any other purpose. If your verification is unsuccessful, you will be notified and given the opportunity to resubmit the correct documentation.
Super Ace Plus stores your in-platform preferences and settings, such as your notification preferences, language settings, and any responsible gaming limits you have chosen to apply to your account. These settings are tied to your account profile and are used exclusively to personalise your experience on the platform in line with your own choices. Preference data is not shared with third parties and is updated in real time whenever you make a change through your account settings. If you close your account, your preference data is deleted along with the rest of your account information, subject to any retention obligations that apply. We encourage all players to review and update their settings regularly to ensure the platform experience reflects their current preferences.
Every piece of data we hold serves a specific, legitimate purpose — and we take the security of that data seriously at every stage.
The personal data collected by Super Ace Plus is used for the following core purposes: operating and maintaining your player account, processing deposits and withdrawals in Philippine pesos, verifying your identity and age, detecting and preventing fraud or unauthorised account access, and providing customer support when you need it. We may also use your contact details to send you important account notifications, such as security alerts or updates to our terms and policies — these communications are not optional, as they are necessary for the safe operation of your account. Where you have given explicit consent, we may send you promotional communications about platform features or offers; you can withdraw this consent at any time through your account settings. Super Ace Plus does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Any use of your data beyond the purposes listed here will only occur with your prior consent or where required by law.
Super Ace Plus applies a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Access to personal data within our organisation is restricted on a need-to-know basis — only team members who require access to perform their specific role are authorised to view account data. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that affects your personal information, Super Ace Plus will notify you and the relevant authorities in accordance with applicable Philippine data privacy regulations and within the timeframes required by law.
Under applicable Philippine data privacy law, you have clear rights over your personal information — and Super Ace Plus is committed to honouring them.
You have the right to request a copy of the personal data that Super Ace Plus holds about you at any time, and we will provide this information in a clear and accessible format within a reasonable timeframe. If you believe that any of the information we hold is inaccurate, incomplete, or out of date, you have the right to request that it be corrected — you can update many of your account details directly through your profile settings, or contact our support team for assistance with information that cannot be changed self-service. We will process correction requests promptly and confirm the update once it has been applied to your account. Keeping your account information accurate is important not only for your own experience but also for the correct processing of withdrawals and identity verification. If you have any concerns about the accuracy of your data, do not hesitate to reach out through the contact details provided on the FAQ page.
You have the right to request the deletion of your personal data and the closure of your Super Ace Plus account at any time, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. When you request account closure, we will delete or anonymise your personal data as soon as the applicable retention period has elapsed, and we will confirm this to you in writing. If you have previously given consent for us to send you promotional communications, you can withdraw that consent at any time through your account settings or by contacting our support team — withdrawal of consent will not affect the lawfulness of any processing that took place before you withdrew it. Please note that some data, such as transaction records and identity verification documents, may need to be retained for a period after account closure to comply with financial regulations. For full details on how to request account closure or data deletion, visit the FAQ page.
Super Ace Plus may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes, we will notify registered players through available communication channels and update the effective date shown at the top of this page. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any questions about this policy or how your personal information is used, the FAQ page is the best starting point, and our support team is available to assist with any specific concerns you may have.
Join Super Ace Plus today and enjoy sports betting, live casino, and slot games — knowing your data is handled with care, every step of the way.